FAQ
Find a quick answer to your question. Can't find your question? Feel free to contact us.
About Orders
You can order from as little as 1 gram with us – perfect to try first!
Simple! Are you buying 3 or 5 grams (or more) of weed or hash of the same type? Then you automatically get a discount in your cart.
Then you can't order it for now. As soon as it's back in stock, you'll see it directly on the site.
No, we only ship by mail.
Once your payment is received, your order is processed immediately. Cancellation is unfortunately not possible afterwards.
Payment
We accept credit card/debit card and cryptocurrency. For credit card payments we charge an extra 6%. These are the fees charged by Visa, Mastercard, payment processors and banks. Our advice: Pay with crypto if you can – it saves you 6% and gives you more privacy.
We accept: Bitcoin (BTC), Litecoin (LTC), USDT (Tether) – Ethereum ERC20, USDC (USD Coin) – Ethereum ERC20. Our recommendation: Pay with USDT or USDC! These stablecoins do not fluctuate in value, so no surprises due to price changes.
Unfortunately not, our payment provider does not support this. But you can also use a credit card or crypto!
2 hours from the moment you complete. Can't make it in time? Send us a quick message.
Check that your payment is not 'pending' in your wallet. Don't forget the transaction fees! For USDT/USDC: make sure you used the Ethereum (ERC20) network. Still having issues? Email us with your order number and transaction ID.
Yes! You will receive an email right after payment.
Shipping & Delivery
Maximum discretion! Everything is packed airtight in three layers in a neutral envelope or box.
Always! With every order you get a tracking code.
Netherlands: €4.50 (free from €100). International: €8.00-14.50 (free from €150).
Ordered before 12:00 on weekdays? Shipped the same day! After 12:00? Next business day. Weekend/holidays? Then it goes out on Monday!
Netherlands: 1-2 business days. Belgium/Germany: 2-4 business days. France: 3-5 business days. Rest of Europe: 3-10 business days. Note: All information about your shipment can be found on the tracking page. We have no additional insight into delays or stalled tracking.
Netherlands, Belgium, France, Germany, Italy, Luxembourg, Spain, Austria, Portugal, Poland, Bulgaria, Finland, Hungary, Croatia, Romania, Slovenia, Slovakia and the Czech Republic. Other countries? Unfortunately not possible.
Other Questions
Scenario 1: Tracking code just received - The code has been generated, but the package still needs to be picked up. Check again tomorrow – you usually see the first update then! Scenario 2: Still no updates after 1-2 days - Sometimes it takes a while for the package to be scanned. Please be patient – updates will come automatically. Scenario 3: Updates stopped and package seems stuck? No reason to panic yet because packages don’t move daily and not every step is scanned. Nothing received after 14 days? Send us your order number and we’ll arrange a free replacement (once per order). PS: We do not call the mail-order company due to the nature of our products. Thanks for your understanding!
We don't have any extra tracking info! We see exactly the same tracking as you. Emailing with 'where is my package now?' is pointless – we can't tell you more than what your tracking shows.
Check your tracking – often it’s with the neighbours or at a pickup point. It says 'delivered' but you have nothing? Also check your mailbox, behind the door, or ask your housemates. After 3 working days still nothing? Email us with your order number.
As long as the package hasn't been shipped yet, we can change the address. Email us directly! Once it's on its way, unfortunately we can't change anything.
Take foto's of the packaging and contents and email us within 48 hours. We will work together to find a solution.
You must be 18+. No exceptions. If in doubt, the delivery person may ask for ID.
100%! What you see is what you get. The tops may vary slightly in shape, but the quality is always top.
Store cool, dry and dark. The original packaging is airtight – keep it closed. This keeps everything optimally fresh.
We'd love it! After your order you will receive an email with a link. Your feedback helps others and helps us improve.
Not happy with your order? Email us within 48 hours with foto's and your order number. We always look for a fair solution.
No, that's why you can order from as little as 1 gram – so you can try first before buying more.
Contact
First check this FAQ! Is your question not listed? Then use the contact form – we usually respond within one business day. For questions about your order: always include your order number!
Is your question not listed?
Our team is ready for you. Feel free to contact us and we will help you as soon as possible.
Contact us